Shipping & Returns

Shipping and processing time

All of our items are beautifully packaged and shipped directly from our Mohave Desert Studio in Nevada USA. We strive to get all orders out on time and delivered to you fast. Once in awhile, things can go wonky and get delayed if we are backed up with custom orders or waiting for materials. If you are in a rush with your order, please contact us, we are always happy to let you know if we are running on time or if there are any current delays.

US BUYERS: All ready to ship items will be packed and shipped within 1 to 4 business days of purchase. Items ship via USPS first class with tracking.

INTERNATIONAL BUYERS: We ship USPS first class international mail with tracking. Please leave a phone number for your shipping label, we can not ship without a phone number.

International shoppers kindly note: We have no knowledge or control over taxes, duties or customs fees in your country.

Need it faster? Please see my express shipping options or feel free to reach out, we are always happy to help!

Gift wrapping and packaging

IMPORTANT: If you order more than one item, your jewelry will ship together in one gift bag or box unless you contact us to let us know you need your items to be gift packaged individually. 

Items automatically ship with no receipt for easy gifting.

All items come nicely packaged in a pouch or box, you can normally see packaging photos in every listing.

If you are buying several pieces example: "5 Piece Bridesmaids Necklaces" your order will include a packing slip with no dollar amount.

 

Returns/Refunds Policy

We want you to LOVE your new Maboho jewelry!

We offer a 100% money back guarantee on eligible items. Follow the 3 easy return steps below.

#1- Contact us within 3 days of receiving your item for return instructions.

#2- Buyer is responsible for return shipping costs.

#3- Ship items back with tracking in the same condition you received them in within 7 days. Please be sure to include all packaging that came with it.

As soon as we receive your item back we will issue you a full refund.

PLEASE NOTE: If there is any damage to the items or packaging that are returned, you will be refunded minus a loss in value fee which will always be fair. Example: You return an item and our packaging (custom box or bag) has been damaged, you will receive a full refund minus $3.00 for the cost of our boxes or bags.

NON RETURNABLE ITEMS: We do not accept returns for the following items: items on sale, custom-made or made-to-order items and earrings or body piercing jewelry due to hygiene reasons.

Damaged items:

We take great care in packing our items, ensuring they arrive in perfect condition. However, in the rare event that you receive a damaged piece, please contact us with a photo of the damage. We'll provide a return shipping label and promptly send you a replacement if it's available. If the item is out of stock, we'll issue you a full refund. Your satisfaction is our priority!